Why digital identification is becoming the standard in the travel industry
In the travel and hospitality sector, everything revolves around speed, safety, and convenience. Guests and travelers expect a seamless experience: from booking a trip to checking into a hotel. The competition is fierce, customer loyalty is fragile, and every moment of friction counts. Digital identification offers a solution – and is becoming the new norm.
What is digital identification?
Digital identification is the process where a person identifies themselves online via a secure and reliable method. Think of iDIN – where a user identifies themselves via their own bank – or ID-scanning, where an identity document is automatically recognized and verified for authenticity.
Where previously a passport or ID card was manually checked at counters, digital identification offers a more efficient alternative that meets the expectations of the modern traveler.
The role of iDIN and ID-scanning in the travel industry
iDIN: fast and trusted through the bank
iDIN is increasingly used in the Netherlands for digitally identifying travelers. Since it proceeds through the bank, it provides users with confidence and security. Checking in or booking via iDIN saves time, prevents errors, and complies with legal requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering).
ID-scanning: automatic, safe, and scalable
With ID-scanning, organizations can automatically read identity documents and check their authenticity. This occurs increasingly at self check-in kiosks in hotels and airports. Think of scanning a passport or ID card, linked to access to a room or boarding gate.
Applications in practice
Airlines
More and more airlines are integrating ID-scanning into their processes. Think of automatic document verification during boarding, or facial recognition linked to a previously scanned ID. This speeds up the process and enhances security.
Hotels and hospitality
Hotels use iDIN or ID-scanning for digital check-ins. This means: no more waiting lines at the reception and higher guest satisfaction. Vacation parks, hostels, and serviced apartments are also adopting these solutions.
Benefits of digital identification for travel & hospitality
Faster check-ins: No more manual checks, but real-time verification.
Increased security: Less risk of identity fraud.
Enhanced guest experience: Less hassle, more convenience.
Compliance: Meet legal requirements without extra paperwork.
Efficiency for staff: Fewer manual tasks, more focus on service.
Conclusion
The travel industry is changing. Travelers want speed, convenience, and safety – and organizations want to operate more efficiently without risks. Digital identification with tools like iDIN and ID-scanning helps to bridge that gap.
Whether it's booking a ticket, accessing a lounge, or opening a hotel room: digital identification makes it possible.
In short: digital identification is no longer a nice-to-have, but a must-have in travel & hospitality.
Want to know how your organization can smartly implement digital identification?
Contact Bluem and discover the possibilities.